Transportation Services Administrator

Responsibilities include:

Event Coordinator:

Western holds over 500 events annually on campus that require support from Transportation Services. In relation to campus events, the Transportation Services Events Administrator:

• Administers parking events from small scale events with a handful of vehicles to campus-wide events, including presidential guests and other dignitaries, prospective students and families, commencement activities, athletic events, and conference attendees.
• Works with departmental stakeholders to set goals, establish timelines, and manage parking resources. Coordinates with Parking Operations to ensure proper support, appropriate event equipment and staff during parking events.
• Continuously monitors and evaluates the progression of parking events on campus to ensure optimal execution.
• Coordinates with the University Police Department and other departments for support and personnel.
• Ensures accurate department billing for event parking. 

Parking Permits:

• Transportation Services averages more than $1,160,000 in permit sells annually. In relation to parking permits, the Transportation Services Events Administrator:

• Administers parking permits.
• Implements parameters for operating the parking permit waitlist, award, and permit process.
• Reviews parking data to determine specific demand by parking category.
• Assists with determining lot capacity and permit award parameters.
• Implements the permit waitlist/award process and the annual, academic, quarterly, and weekly permit awarding process.

• Transit Passes, Student Shuttle, Bicycle Programs:

  Transportation Services coordinates bus passes with regional transit authorities resulting in approximately 800,000 bus rides annually. In relation to bus pass management, the Transportation Services Events Administrator:

• Administers distribution of student and employee bus passes.
• Tracks student and employee bus passes.
• Submits and reconciles employee bus pass payroll deductions.
• Coordinates invoicing of contractor-employee bus passes.
• Troubleshoots bus pass issues.
• Collaborates with the Western Card Office.
• Administers the bike locker rental program.
• Tracks bike locker usage.
• Collects payments for bike locker rentals and issues/receives bike locker keys

Customer Service Support:

• Transportation Services receives an average of 90 calls, emails, and in-person questions and requests daily. In relation to Transportation Services customer service, the Transportation Services Events Administrator:

• Provides customers and business partners with superior customer service in-person, remotely, online, via email and phone.
• Displays professionalism in all interactions.
• Listens and is responsive to customer needs.
• Exhibits a positive, engaging, and helpful attitude.
• Establishes and maintains an effective working relationship with other departments.
• Manages difficult conversations and situations.
• Provides Transportation Services Customer Service Representatives next higher-level service for escalated issues or initial resolution for high-profile individuals.
• Assists with training Transportation Services Customer Service Representatives and provides back-up to Commuting Options Manager and to the Transportation Services Management Analyst.
• Updates and stocks transportation materials and kiosks. 

• The StateHR classification for this position is Program Coordinator.