Department Marketing Statement
Transportation & Parking Services (TPS) is part of Housing, Dining, and Auxiliary Enterprises (HDAE). TPS is an innovative and self-sustaining department that supports the UCSB mission by providing safe and reliable parking, fleet services and transportation alternatives to our campus community. TPS manages over 9,500 parking spaces and over 400 vehicles. TPS coordinates inbound and outbound traffic planning for all major campus events.
Benefits of Belonging
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Brief Summary of Job Duties
Develops, directs, administers, evaluates and continuously improves the Transportation Alternatives Program (TAP). Provides leadership and direct analytical and administrative support to Campus wide initiatives to reduce parking demand at UCSB. Creates educational and training programs to enhance customer awareness of current, new, and emerging Transportation Alternatives Program to all Campus constituents. Develops budgets, meets financial objectives and oversees all aspects of the Transportation Alternatives Program.
Job Functions/Percentage of Time/Duties
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Essential Functions and Duties |
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|
Order of Importance |
Function |
Duties |
% TIME |
|
1 |
Transportation Alternatives Program |
Transportation Alternatives Program (TAP) Oversees the development, direction, administration, and continuous improvement of the Transportation Alternatives Program (TAP). Establishes program and performance standards. Communicates job expectations. Hires, supervises, trains, coaches, disciplines and evaluates staff. Develops schedules, assigns and monitors work. Gathers resources. Resolves operational problems. Assures procedures remain current and references manuals are maintained. Evaluates program components for their value to the Campus community. Based on value and financial objectives, adds, improves and / or eliminates program components. Provide advice, counsel and support to Campus Committees: These committees include advisory committees such as the Transportation Alternatives Board and Parking Rate Payers Board. Other committees supported include the Administrative Bicycle Work Group, Public Safety and the Associated Students Bicycle Infrastructure and Safety Group. |
40% |
|
2 |
Education |
Education Develops parking education programs and materials to be presented to the general Campus community, residence halls, new students and new employees. Programs shall include information about the various services, processes, and alternative programs and civility. Makes presentation to committees, departments, and programs. In consultation with the Director, identifies short term and long range issues that must be addressed. Recommends options and courses of action. Implements educational programs and/or publications that supports the planning goals. Builds relationships by being responsive to Campus objectives. Provides information. Resolves problems. Establish and maintain liaisons with a variety of units, associations and agencies involved in Transportation Demand Management outside the University, such as Traffic Solutions, Santa Barbara Bicycle Coalition, Santa Barbara County Association of Governments, and the Metropolitan Transit District. Work with community members and agencies to design and implement transportation service and infrastructure improvements that enhance circulation systems along commute corridors serving the campus. |
40% |
|
3 |
Customer Service |
Customer Service Facilitator Measures customer perceptions and satisfaction of the TAP Program by designing and implementing surveys and other research tools. Analyzes and interprets results. Tracks the effectiveness of the planning and implementation process. Incorporates improvements. Resolves customer dissatisfactions by planning and directing the investigation, evaluation and settling of complaints and/or billing issues. Follows up with customers. Personally resolves difficult situations. Resolves discrepancies by consulting with other managers, collecting and analyzing information, and proposing and implementing solutions. Designs customer service training programs in consultation with other Transportation and Parking Services unit managers to be used within their respective areas. Assists managers with implementing the training program, taking surveys, assessing results, and monitoring improvements. Sustains excellent customer service results by coaching, counseling, planning, monitoring, and appraising the planning and job results. In consultation with Transportation and Parking Services unit managers, measures customer satisfaction by designing and implementing surveys and other research tools. Analyzes and interprets results. Assists managers with developing action plans to incorporate improvements in response to survey results. |
10% |
|
4 |
Financial Management |
Financial Management In consultation with the Director, establishes TAP and education annual operating budgets and projected sources of revenue. Achieves financial objectives by anticipating requirements. Forecasts functional requirements. Submits information for budget preparation. Schedules expenditures. Monitors costs. Analyzes variances. Initiates corrective actions. Compiles information associated with costs and revenue. Performs analysis of budgeted amounts to actual figures. Is aware of variances and acts accordingly to advise and correct, when necessary. Produces quarterly and annual reports that summarize program activity in terms of expenses and revenue. Builds workload factors. Documents financial history. Benchmarks costs for services. Sustains cost effectiveness. |
Required Qualifications
- Bachelor's degree and three years’ experience in a sustainable transportation position, or relevant experience
- Proficiency in MS Office and Google G Suite applications
- Skill in public speaking and comfort in representing the university and the department to the community and general public.
- Ability to resolve customer service issues quickly and tactfully and proven skill in listening, anticipating, and responding to the needs of customers to achieve excellent customer services measured by outcomes.
- Excellent interpersonal skills, including tact, diplomacy, and flexibility to interact and maintain working relationships with University administration, faculty and departments, private industry representatives, and governmental agencies, including skills to clearly communicate information to a broad variety of people in written form, in person, and on the telephone.
- Skill in working independently and effectively, following through on assignments with minimal direction and a fluctuating workload.
- Demonstrated ability to extract data, organize, and manipulate data from multiple sources, and to use appropriate analytical procedures to identify problems and trends, recommend action to be taken, and implement necessary solutions, policies and procedures.
- Knowledge of and experience in delivery of transportation demand management services and general operations of a successful program.
- Demonstrated ability in working with colleagues and providing leadership.
Preferred Qualifications
- Graduate degree and five years’ experience in transportation planning, urban development, business/public administration, marketing, or other related field or equivalent.
- Understanding of marketing plans and ability to assist in their implementation.
- Knowledge of and experience in developing and submitting proposals and grants, securing funding and implementing the proposed services and objectives.
- Previous work experience in a higher education environment
- Knowledge of UC/UC Santa Barbara policies and procedures
- Familiarity with the UC Santa Barbara campus and campus parking
Special Instructions
For full consideration, please include a resume and a cover letter as part of your application.