Essential Job Functions: To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
Job Responsibilities:
• Monitors and reports on current ridership and operational performance trends to Senior Planner (Service Planning) and Director of Planning and Strategic Development
• Conducts research and performs data analysis on proposed or requested route and service changes through field visits, farebox data, CAD/AVL and APC data
• Prepares monthly performance reports and applicable key performance indicators
• Prepares monthly utilization reports for various third party contracts (i.e. Akron Public Schools, University of Akron and others as needed)
• Assists in conducting Title VI analyses for major service changes and to support the triennial Title VI report
• Creates and maintains geographic bus stop and route data in GIS, scheduling software platform, and online mapping services (i.e. Google Maps, etc).
• Maintains GIS file organization, produces geographic data, and creates internal and external-facing map products as required to support service analysis, grant applications, public timetables or other reports
• Coordinates with other departments in the preparation and review of transit-related information materials (e.g. public timetables, system maps, detour information, etc)
• Assists in preparing data for National Transit Database (NTD) submissions
• Maintains NTD-certification of APC data; manages video/manual passenger count requirements for initial certification process and on-going annual requirements.
• Assists in the development of service proposals
• Represents METRO at meetings and events, including public meetings for service changes or planning projects
• Respond to customer comments, questions and complaints relating to service and bus stops, and assist with any public outreach campaigns
• Assist in system-wide bus stop optimization process in coordination with short- and long-term service plans
• Assist in implementation of bus stop location changes based on policy, field observations, analysis of ridership trends and forecasted needs
• Performs other related duties as assigned • Regular attendance is an essential function of this job
Required Skill Sets
Communication & Administrative Skills:
• Ability to aggregate multiple sources of data from large datasets, extract insights, develop recommendations, create visualizations, and support the preparation of technical presentations and documents based on the analysis.
• Ability to apply, develop, and evaluate analytical, quantitative, and statistical tools and their results • Ability to use Microsoft Excel and Word proficiently
• Experience with ArcGIS or similar GIS suite
• Ability to communicate clearly and effectively, both orally and in writing
• Ability to prepare clear and concise reports, correspondence and other written materials
• Ability to speak effectively with individuals and small groups, and to respond to questions
• Ability to organize work, set priorities and meet critical deadlines
• Ability to apply equitable standards to work decisions and projects • Familiarity with selected job-specific software (including fixed route scheduling software – Hastus and CAD/AVL system – Avail) (preferred)
• Experience with Business Intelligence dashboards (preferred)
Interpersonal Skills:
• Ability to define problems, collect data, establish facts and draw valid conclusions so as to resolve problems
• Ability to establish and maintain effective working relationships with various departments, individuals or other internal groups
• Knowledge of techniques of effective time management
• Ability to interact courteously and diplomatically with the general public and people with varied backgrounds and abilities
Cognitive Skills:
• Detail-oriented
• Quick learner and self-starter
• Ability to verify data integrity, and correct misinformation
• Ability to recognize strengths, weaknesses and limitations of data
• Knowledge of general transit service planning process and concepts
• Ability to make effective decisions and recommendations
• Knowledge of report generation
• Ability to demonstrate initiative and independent judgment
• Knowledge record keeping, report preparation, filing methods, and records management techniques
Experience and/or Educational Requirements:
Bachelor degree in Geography, Cartography, Geographic Information Systems, Transportation or Urban/Regional Planning, Economics, Business/Public Administration, Statistics, Engineering, or related field required; valid Ohio driver’s license; 0-3 years of relevant experience; or any combination of education, training and work experience which provides the required skill sets to perform the essential functions of the job.